Hastings Communication
For over 60 years Hastings Communication Services has been providing award-winning telemessaging solutions to Austin and beyond.
Beginning with the original answering service model, over the decades Hastings has grown into a full-scale business communications company, helping clients develop the most technologically advanced, scalable, and flexible solutions for their business model.
This customization includes a free evaluation of the clients needs, a custom-designed solution, and customer training in how to manage the system.
Hastings Communications Services offers live telephone answering services to companies throughout the United States. The company - founded by Ann Hastings in 1948 - was the first answering service in Austin, Texas.
Fundamental to the growth and success over the years has been the dedication to personal service for Hastings’ clients.
Clients benefit from professionally trained staff that are courteous and efficiently elicit accurate information from callers. Information is then entered into a database and dispatched to clients based on unique client instructions via text, email, fax or live phone call.
To ensure excellence, each employee is required to complete a one month training program before answering their first client phone call. This extensive training program includes hands-on training on the technology, the processes for each service and unique customer scripts.
New hires listen to a range of recorded calls, observe seasoned employees who mentor them in the processes and participate in role play scenarios before they are tasked with answering a live phone call. Hastings records and monitors phone calls for quality assurance and periodically distributes customer surveys for feedback to continuously improve their services.
For more information, please visit http://www.hastings.comok